Shipping policy

Shipping Policy

Thank you for shopping with Ferocious Dog! We strive to provide you with the best service and timely delivery of your merchandise. Please review our shipping policy below:

Dispatch Time

  • All orders will be dispatched within 5 working days from the date of purchase.
  • Working days are Monday through Friday, excluding public holidays.

Shipping Methods and Delivery Times

  • We offer standard and expedited shipping options. Shipping times vary based on your location and the shipping method selected at checkout.
  • Standard Shipping: Estimated delivery within 3-5 working days after dispatch.
  • Express Shipping: Estimated delivery within 1-2 working days after dispatch.

Shipping Rates

  • Shipping rates are calculated based on the destination and the weight of your order. The exact shipping cost will be displayed at checkout.

International Shipping

  • We ship worldwide. Delivery times for international orders may vary depending on the destination country.
  • Please note that international orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking information.
  • You can track your order using the tracking number provided in the confirmation email.

Address Accuracy

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you realise there is an error in your shipping address, please contact us immediately at [contact email/phone number].

Delayed or Lost Packages

  • While we strive to ensure timely delivery, there may be delays beyond our control, such as those caused by postal or courier services.
  • If your package is significantly delayed or lost, please contact us at [contact email/phone number], and we will assist you in resolving the issue.

Returns and Exchanges

  • Please refer to our Return Policy for information on how to return or exchange an item.

For any questions or concerns about our shipping policy, please contact us at ferociousdogpromotions@gmail.com Thank you for your support and understanding.

Ferocious Dog Team